Returns and Refunds
Returns of incorrect and faulty goods.
If you find your new goods are either incorrect, faulty or damaged within a reasonable time of your delivery, please
- An exchange of faulty part or product; or
- Collection with full refund(see below)
This does not affect your statutory rights.
Returns/cancellations
Amending or cancelling your order WITHIN 7 days of placing your order
We can arrange a full refund if you change your mind for any reason within 7 days of placing your order with us. After this date we will have in most cases a binding contract with our suppliers to supply or make your product.
Cancelling your order AFTER 7 days of placing your order
Made to order products
Made to order products have been produced specifically for you, therefore no refunds or exchanges can be made after 7 days of placing your order unless there is an error on our part regarding the product specification, or the item is found to be faulty.
If you cancel your order once it has been delivered, you must not use the goods,the goods must be packed in their original packaging,you must take care of them, and must make them available to us when we call to collect them on the date we will agree with you. We will collect the goods as soon as possible and then refund the cost of the items ordered less a collection fee. The cost of delivery will not be refunded as this is a service that has been carried out on our part.
Please ensure that the goods are maintained in a saleable condition and in their original packaging. Self assembly furniture cannot be returned once assembly is part or fully completed, unless the item is found to be faulty.
If you do not comply with your obligations above, we will not agree to the refund or may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or goods that you have damaged or lost)
The supplier who will liaise with you to arrange a mutually convenient day for collection will complete the collection of cancelled goods. Once we have received confirmation that the goods have been collected and returned in good condition, we will issue the relevant refund.
In the few cases where products were not dispatched direct from the supplier you will need to arrange carriage/post at your expense for the return of the goods direct to Happy Home Furnishers. Please ensure that these goods are wrapped well and in their original packaging. Goods will remain the responsibility of you the customer until we have received them. Once in our possession we will issue the necessary refund, subject to the condition of goods.
Privacy Policy
Cloham ltd ta Happy Home Furnishers is registered in England and Wales with company number: 861996
Registered Office Address:
83 Station Road, Port Talbot, West Glam,SA13 1NR
Contact Us
Information collection and use;
We respect your right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website.
When you shop on this website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card details or other payment information. We may also collect, and our third party providers may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like.co.uk and.com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website.
We confirm that any personal information which you provide to us (or which is available on public registers) and any User information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
- Processing your orders;
- For statistical purposes to improve this Website and its services to you;
- To administer this website;
- If you consent, to notify you of products or special offers that may be of interest to you.
Your Personal Information may be disclosed to third parties who will help process your order. We require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of Happy Home Furnishers.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information we are entitled to do so.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping cart at any time - if you do not accept Cookies you will be unable to use this Website.